Level 2 Technical Support Technician

Do you enjoy working in a fast-paced and stimulating environment?

Do you enjoy building strong and collaborative relationships with clients?

Our partner is growing IT Managed Service & Security provider specialising in technology solutions and support for SMB’s. This includes traditional IT as well as cloud, mobility solutions, security and business automation which offers a broad range of IT work across small to medium sized businesses.

With their company expanding, they now require a Dynamic Level 2 Technical Support Technician to join their team. Your experience will include at least 5 years Level 2 IT Help Desk Technician experience with at least seven years in IT. If this sounds like you then read on….

The successful applicant will have

  • Exceptional customer service experience
  • The ability to resolve issues quickly with care
  • Provide IT Support to smaller and medium businesses and understand their priorities
  • Knowledge and understanding of the Microsoft range of operating systems particularly Windows 10/11 and Windows Server
  • Office 365 experience
  • Cloud Hosting & Backup experience
  • Mobile Device Management experience
  • Network management (including VLANs and WIFI) and troubleshooting skills
  • WatchGuard, Sonicwall & Cisco experience preferred
  • Worked with RMM tools to support users

You will

  • Be a self-starter, have high attention to detail as well as having the ability to multi task
  • Have exceptional communication skills both written and oral
  • Demonstrate a high degree of professional care, accuracy and attention to detail.
  • Be comfortable working with strong support but without constant supervision.
  • Good time management skills are essential.
  • Outstanding customer service skills
  • A love for technology and a determination to expand your horizons

Salary range: 50K to 60K

Please send your resume to digital@netfusiontechnology.com. We are looking forward to hearing from you!

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